By booking with AirNorfolk, you agree with the following terms & conditions:

Payment schedule

Your card will be charged 50% of the total reservation price upon booking. The outstanding balance will be automatically charged 7 days prior to check-in. 

CAncellation policy

In the event of a cancellation, a full refund will be issued if the request is made at least 7 days prior to check-in. Cancellations made within 2-7 days before check-in will receive a 50% refund. Reservations cancelled within 2 days of check-in will not be refunded. 

check-in and check-out policy

Check-in is from 3pm. Early check-in is possible for an additional fee and subject to availability.

The check-out time varies per property, so please refer to the individual property listings for details. Late check-outs are possible, but are subject to availability and an additional fee. We are unable to accept same day requests, so please let us know as soon as possible.

Security deposit

Some of our properties require a security deposit. The funds will be held (as an authorisation) and refunded within 7 days of check-out, once the property has been inspected. Please contact us for more information.

Your card will be charged 50% of the total price upon booking. The second payment of 50%, will be charged 30 days prior to check-in. 

A full refund will be issued for cancellations made within 48 hours of booking, if the check-in date is at least 14 days away. Full refund for cancellations made at least 30 days before check-in. Cancellations made between 14-30 days prior to check-in will receive a 50% refund. No refunds will be issued for cancellations made within 14 days of check-in.

A security deposit of £1000 will be taken after check-in. The funds will be held as an authorisation. Once the property has been inspected and we conclude there are no issues or damages to the property and its contents, the funds will be released within 7 days of check-out,

GUEST responsibilities

For the duration of your booking, you will be responsible for the property and will be expected to take all reasonable care of it. Guests must leave the property, equipment and utensils in a clean and tidy condition upon departure, with the exception of linen to be laundered. If the property  is not left as stated above, you may be charged additional cleaning costs.

Guests are responsible for paying AirNorfolk for any losses or damages to the property and its contents (reasonable wear and tear excluded) and inform AirNorfolk immediately.


Property usage

We provide accommodation for private residential use only. 

If you have any questions about our terms, please don’t hesitate to get in touch at


Lost keys will be charged at cost plus an administration fee. 

No smoking policy

AirNorfolk properties are strictly no smoking. If this policy is ignored, AirNorfolk could fine you up to £250 to cover the cost of a professional steam cleaning company. 


The number of guests in the property may not exceed the number agreed and declared at the time of booking, without our prior written agreement. We reserve the right to refuse admittance or terminate a booking if this condition is not observed. No refunds will be given if admittance has been refused for this reason.

guest behaviour

We have a zero tolerance policy towards behaviour that is abusive, threatening or violent towards staff or other guests. If anyone that visits the property during your reservation behaves in this manner, we will terminate your right to occupy the accommodation. 

termination of stay

We reserve the right to terminate your use and occupation of the property in the event of;


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